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Inclusion Plus

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NOTIFICATION OF CESSATION OF SUPPORTS AND SERVICES

As the year draws to a close, we’ve made the challenging decision to cease provision of Support Coordination and Services.

 

Inclusion Plus Family Support would like to take this moment to thank every team member, partner, and participant who has been part of its story. Your support and engagement have meant the world.

 

We are dedicated to ensuring a smooth transition for our employees and clients in the coming weeks.

 

Thank you for being part of our journey. We wish you all the best going forward.

 

If you have any questions or queries in the weeks ahead, please Contact Us.

Inclusion Plus Client Charter

You have the Right to access supports that: 

  • promote, uphold and respect your legal and human rights
  • respect your culture, diversity, values and beliefs
  • respect and protect your dignity and right to privacy
  • are free from violence, abuse, neglect, exploitation or discrimination. 

You also have the right to exercise informed choice and control regarding the supports we provide. It is our responsibility to:

  • tell you about and uphold your rights
  • provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making
  • support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide
  • respect your autonomy, including your right to intimacy and sexual expression 
  • provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery 
  • support you to access an advocate (including an independent advocate) of your choosing
  • support you to engage with your family, friends and chosen community in the ways you want to
  • treat you with fairly, with courtesy, dignity and respect and without discrimination
  • give you information about our services and associated costs, as well as other support options, within and outside Inclusion Plus
  • involve you in decisions about your supports, as well as our programs and policies
  • provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences
  • protect your personal information and only use it for the right reasons
  • support you to provide us with feedback on our service, including complaints
  • promptly address enquiries and complaints about the supports you are receiving
  • support you to connect with other services, including advocates, interpreters and translators, if needed
  • support you to have a person to speak on your behalf for any purpose
  • provide safe and appropriate services that are culturally relevant and support your needs and goals.

As a client we ask that you:

  • provide us with information that will help us to best support you
  • tell us if things change or you cannot keep an appointment or commitment
  • act respectfully and safely towards other people using the service, and towards our staff
  • provide us with feedback about our service and how we can improve
  • promptly pay the agreed fees associated with your services and
  • tell us as early as possible if our services are not required.
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