Inclusion Plus Client Charter
You have the Right to access supports that:
- promote, uphold and respect your legal and human rights
- respect your culture, diversity, values and beliefs
- respect and protect your dignity and right to privacy
- are free from violence, abuse, neglect, exploitation or discrimination.
You also have the right to exercise informed choice and control regarding the supports we provide. It is our responsibility to:
- tell you about and uphold your rights
- provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making
- support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide
- respect your autonomy, including your right to intimacy and sexual expression
- provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery
- support you to access an advocate (including an independent advocate) of your choosing
- support you to engage with your family, friends and chosen community in the ways you want to
- treat you with fairly, with courtesy, dignity and respect and without discrimination
- give you information about our services and associated costs, as well as other support options, within and outside Inclusion Plus
- involve you in decisions about your supports, as well as our programs and policies
- provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences
- protect your personal information and only use it for the right reasons
- support you to provide us with feedback on our service, including complaints
- promptly address enquiries and complaints about the supports you are receiving
- support you to connect with other services, including advocates, interpreters and translators, if needed
- support you to have a person to speak on your behalf for any purpose
- provide safe and appropriate services that are culturally relevant and support your needs and goals.
As a client we ask that you:
- provide us with information that will help us to best support you
- tell us if things change or you cannot keep an appointment or commitment
- act respectfully and safely towards other people using the service, and towards our staff
- provide us with feedback about our service and how we can improve
- promptly pay the agreed fees associated with your services and
- tell us as early as possible if our services are not required.