Inclusion Plus

Inclusion Plus Client Charter

You have the Right to access supports that: 

  • promote, uphold and respect your legal and human rights
  • respect your culture, diversity, values and beliefs
  • respect and protect your dignity and right to privacy
  • are free from violence, abuse, neglect, exploitation or discrimination. 

You also have the right to exercise informed choice and control regarding the supports we provide. It is our responsibility to:

  • tell you about and uphold your rights
  • provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making
  • support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide
  • respect your autonomy, including your right to intimacy and sexual expression 
  • provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery 
  • support you to access an advocate (including an independent advocate) of your choosing
  • support you to engage with your family, friends and chosen community in the ways you want to
  • treat you with fairly, with courtesy, dignity and respect and without discrimination
  • give you information about our services and associated costs, as well as other support options, within and outside Inclusion Plus
  • involve you in decisions about your supports, as well as our programs and policies
  • provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences
  • protect your personal information and only use it for the right reasons
  • support you to provide us with feedback on our service, including complaints
  • promptly address enquiries and complaints about the supports you are receiving
  • support you to connect with other services, including advocates, interpreters and translators, if needed
  • support you to have a person to speak on your behalf for any purpose
  • provide safe and appropriate services that are culturally relevant and support your needs and goals.

As a client we ask that you:

  • provide us with information that will help us to best support you
  • tell us if things change or you cannot keep an appointment or commitment
  • act respectfully and safely towards other people using the service, and towards our staff
  • provide us with feedback about our service and how we can improve
  • promptly pay the agreed fees associated with your services and
  • tell us as early as possible if our services are not required.
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