Feedback, Compliments and Complaints
Compliments, complaints and other feedback provide us with valuable information about your satisfaction with our services. Feedback is taken seriously by Inclusion Plus and is seen as an opportunity for improvement.
We encourage feedback and comments on the services we provide, both positive and negative. Whether a compliment or complaint, your feedback will be treated with confidentiality and sensitivity.
Feedback, compliments and complaints can be lodged:
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from our Operations Officer, or alternatively through any of the following agencies:
Australian Human Rights Commission
Queensland Human Rights Commission
For complaints relating to human rights and discrimination:
Participants also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading Queensland provides information and advice about customer disputes under the ACL.