Feedback, Compliments and Complaints
Compliments, complaints and other feedback provide us with valuable information about your satisfaction with our services. Feedback is taken seriously by Inclusion Plus and is seen as an opportunity for improvement.
We encourage feedback and comments on the services we provide, both positive and negative. Whether a compliment or complaint, your feedback will be treated with confidentiality and sensitivity.
Feedback, compliments and complaints can be lodged via the form below. Completing the contact fields is optional if you wish to remain anonymous.
Alternatively, you can submit your feedback using one of the following options:
- directly with a staff member, either verbally or by submitting a completed Feedback and Complaints Form (Click here to Open)
- by phone on: 07 5441 6600
- in writing to: Inclusion Plus 5 Daniel St. Nambour QLD 4560.
Escalating Complaints
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from our Operations Officer, or alternatively through any of the following agencies:
- Online: ndiscommission.gov.au
- Phone: 1800 035 544
Australian Human Rights Commission
- Online: humanrights.gov.au
- Phone: 1300 656 419
Queensland Ombudsman
- Online: ombudsman.qld.gov.au
- Phone: 1800 068 908
- Post: GPO Box 3314, Brisbane QLD 4001
Queensland Human Rights Commission
For complaints relating to human rights and discrimination:
- Online: qhrc.qld.gov.au
- Phone: 1300 130 670
- Email: info@qhrc.qld.gov.au
- Post: to a local office.
Participants also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading Queensland provides information and advice about customer disputes under the ACL.